Magazine Subscription's FAQ's
- (1) How will you acknowledge my order?
- (2) What is my subscriber number?
- (3) How secure are my credit card details?
- (4) How do I renew the subscription?
- (5) What if an issue doesn’t arrive?
- (6) What if a magazine arrives damaged?
- (7) How long does it take for magazines to arrive outside the United Kingdom?
- (8) How do I change my address?
- (9) When does my current subscription expire?
- (10) When is my first issue due?
(1) How will you acknowledge my order?
An email acknowledgement of your order will be sent to you almost immediately you place your order. This will confirm to you the details of what you have bought and the address or addresses to which the issues will be sent.
(2) What is my subscriber number?
Your subscriber number is a 10 digit long number that is used to identify you and your subscription. It can be found on any correspondence that we have sent you.
(3) How secure are my credit card details?
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
(4) How do I renew the subscription?
Whether you are taking out a subscription for yourself or as a gift, we will send you a reminder before the end of your subscription. Nothing will be sent to the recipient unless the subscription expires. Either complete and return the renewal form you receive with payment or call our Credit Card hotline on +44 (0)1858 438879.
(5) What if an issue doesn’t arrive?
Simply contact one of our Customer Services team on +44 (0)1858 438879 and they will check we have your correct address details and arrange for a replacement copy to be sent to you.
(6) What if a magazine arrives damaged?
Simply contact one of our Customer Services team on +44 (0)1858 438879 and they will arrange for a replacement copy to be sent to you.
(7) How long does it take for magazines to arrive outside the United Kingdom?
Speed of delivery to subscribers outside the UK obviously depends on the quality of service provided by the various organisations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate: Europe – 3/5 days. Middle East/Africa/Asia/North and South America – 6/10 days. Asia-Pacific/Australasia – 11/15 days.
(8) How do I change my address?
You can notify us of a change of address online by going here. Alternatively you can write to The Shephard Press Ltd, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, U.K. or call +44 (0)1858 438879. You may also email us at shephardgroup@subscription.co.uk
(9) When does my current subscription expire?
You find out when your current subscription expire by going here and selecting the magazine you subscribe to. You will need you 10 digit subscription code which you can find on any correspondence we have sent you.
(10) When is my first issue due?
Details of when you will receive your first issue are contained within your confirmation email. If you do not have your confirmation email you can go here and check when you will receive your first issue.
